For companies with 10–300 employees. We bundle your Microsoft 365 licences, identity, endpoint security, backup, and managed support into a single per-user price. Predictable monthly cost. One accountable Microsoft-first partner. No hourly bills, no surprise invoices.
Most managed IT providers either (a) bill hourly and surprise you when something breaks, or (b) sell custom enterprise solutions you don't need. Smart IT is the productized middle: a fixed package built on the same Microsoft 365 stack you'd buy anyway, delivered through automation, with one bill and one accountable partner.
Per-user fee for the plan you choose plus a platform fee that scales with your team size. Microsoft 365 licences are pass-through — managed, not marked up. No hourly bills, no project surprises, no scope creep into the recurring revenue you've already paid for.
Tenant baseline, identity policies, security posture, and backup configuration are deployed via code. The same hardened defaults run across every customer environment. We don't reinvent the wheel for your business; we apply a wheel that already works.
We do Microsoft 365, Microsoft Entra, Microsoft Intune, Microsoft Defender, Microsoft Azure. We don't pretend to be experts at every SaaS platform you use — we manage identity integration into them, but we don't replace the vendors that own those products.
If you've worked with a generic managed service provider before, the contrast will be familiar.
Every plan includes Microsoft 365 licences, the Smart IT operating layer, security baseline, backup, and managed support. The difference between tiers is the depth of the security posture, the response speed, and the strategic engagement model.
The always-on operations layer behind every plan: tenant management, security monitoring, vendor coordination, monthly reporting. Scales with your team size.
Smart IT Starter is built for 1–9 user companies on Microsoft 365 Business Standard. Lighter delivery posture, automation-first setup, monthly cancel-anytime, and self-service onboarding for greenfield tenants. The Starter tier doesn't ship with the full enterprise security depth — by design — but it's the cleanest path for micro-businesses to get a productized Microsoft environment.
No hidden fees. No "let's discuss" pricing for things that should be obvious. Every plan includes the operations baseline below; add-ons are listed transparently; out-of-scope items are explicitly named so you don't waste a sales conversation discovering them.
| + Microsoft Teams Phone — calling plan & PSTN integration | from $15 / user / mo |
| + Microsoft 365 Copilot rollout — licences + change management | $30 / user / mo |
| + Azure Virtual Desktop — cloud workstations | from $100 / user / mo |
| + Hardware lease (laptops, mobile devices) | from $42 / device / mo |
| + Onboarding & migration — tiered by team size | $5,000–$16,300 one-time |
| + Mailbox / SharePoint / tenant migration projects | scoped per project |
Smart IT is deliberately narrow. Your other vendors stay your other vendors. If a customer-success conversation reveals one of these as a need, we'll tell you up front rather than scope-creep into a relationship that doesn't fit.
From signature to operational steady-state in 4–10 weeks, depending on team size and migration complexity. After that, the same productized rigour every month.
Tenant baseline deployed via automation. Identity, devices, security policies, backup configured. Data migration from legacy systems. Hypercare period through cutover. Defined acceptance moment, not a fuzzy "we're live now."
Patches, security monitoring, ticket handling, monthly operational report. Microsoft escalations and vendor coordination handled silently. Your team interacts with us when they need help; otherwise the platform runs itself.
Service review, capacity planning, Microsoft roadmap impact briefings, growth recommendations. Strategic input as your business changes — included at Professional and Enterprise tiers, available as an add-on otherwise.
If a question matters enough to come up in your first sales call, it should be answered on the pricing page. These are the ones that actually move conversations.
Hourly billing creates the wrong incentives on both sides. As a customer, you avoid asking for help because every interaction has a meter. As a provider, the typical MSP makes more money when more things break — which is the opposite of what you want from your IT partner.
Productized monthly pricing aligns the incentives. We make more money when our automation works and your environment runs smoothly. You ask for help freely, knowing the cost is already covered.
You upgrade. Plan tier changes happen at renewal (or mid-term with a prorated adjustment). The platform fee tier also auto-adjusts as your headcount grows.
Above 300 users, Smart IT's productized structure isn't the right fit anymore — at that size you typically need an internal IT lead with vendor coordination underneath them, not a managed-service partner. We'll tell you when we think you've outgrown us, before you outgrow us.
Yes, with a delegation step. We become your CSP (Cloud Solution Provider) partner for ongoing licence management, but if you have a multi-year prepaid arrangement directly with Microsoft we can usually work alongside that until it expires.
The cleanest path is moving licences under our CSP partnership at the start of the engagement — that gives us the operational integration we need to deliver the service properly. We do not mark up Microsoft licence costs.
You see Microsoft NCE list pricing on your Smart IT invoice — exactly the price you'd see if you bought directly from Microsoft. Smart IT earns a small partner margin from Microsoft as part of their CSP program; that margin is between us and Microsoft, not between us and you.
The Smart IT plan fee ($90, $125, or $250 per user) is what you pay us for the management work. That's the line where our economics live. The licence pass-through is just the operational reality of being your CSP partner.
The Microsoft licence (Business Premium → E5), the depth of the security posture (Defender for Business → Defender XDR full stack), the support model (Mon–Fri business hours → 24×7 with 30-min P1 response), and the strategic engagement (no scheduled review → monthly service review + quarterly executive briefing).
If you're a regulated industry (healthcare, finance, legal), have multi-site operations, are doing M&A, or have demonstrable insider-risk concerns — Enterprise. If you're a stable Microsoft-first SME with low complexity — Essential. If you're between those — Professional. We'll help you self-qualify in a 30-minute call.
No. Quantum Dynamics LLC is California-based, but Smart IT operates across the United States. The Microsoft 365 stack we anchor on is geography-neutral; what matters operationally is the customer's tenant region (which can be anywhere Microsoft offers it).
For European or international customers, the engagement involves additional considerations (GDPR data processing, cross-border tax) but is feasible. We have specific provisions in our master services agreement for both California-resident customers and EU customers.
Three paths. (1) If it's an add-on we list on this page (Teams Phone, Copilot, AVD, hardware leases), we add it transparently to your monthly bill. (2) If it's a project (custom migration, Power BI deployment, Sentinel rollout), we scope it as a one-time engagement with its own statement of work. (3) If it's outside our scope entirely (custom app development, line-of-business app architecture), we tell you up front and recommend a partner — we don't pretend to do things we don't do.
Typically 4–6 weeks for Essential customers (≤49 users), 6–10 weeks for Professional and Enterprise. Migrations of email and SharePoint data add time depending on volume. We use a productized onboarding sequence — kickoff, discovery, tenant baseline deployment, identity and policy cutover, endpoint enrolment, data migration, hypercare period, formal acceptance — so you know what's happening at every stage.
It means your tenant baseline (Conditional Access policies, Intune compliance rules, Defender configuration, backup setup) is deployed via code, not by an engineer clicking through Microsoft admin centers. The same hardened defaults run across every customer. When Microsoft adds a new feature or we improve a policy, the change rolls out to every customer environment we manage — not just the ones we happen to touch that month.
For you, this means consistency, fewer "we forgot to enable that on your tenant" moments, and lower delivery cost — which is part of how we keep the price predictable.
Initial term is 12 months. After that, the agreement renews annually unless either party gives 60 days' written notice of non-renewal. Either party can also terminate for convenience with 90 days' notice during the term, subject to outstanding fees and any in-flight Microsoft NCE licence commitments (those run to the end of their Microsoft-side term regardless of when our engagement ends).
For convenience-based termination, we provide up to 90 days of transition assistance — including a tenant runbook handover so your next provider (or in-house team) can pick up where we left off.
A 30-minute discovery call covers your team size, current Microsoft setup, security posture needs, and timeline. We'll tell you which plan tier fits — or be honest if Smart IT isn't the right answer for you.
No sales-deck reveal, no follow-up email sequence, no calendar bombing. If we're a fit, we'll send a quote within 48 hours.