For Microsoft-first companies that take their operations seriously. Smart IT bundles your Microsoft 365 licences, identity, endpoint security, backup, monitoring, and managed support into a single per-user subscription plus an operational platform fee. Microsoft licences included, never marked up. Predictable monthly cost. One accountable Microsoft-first partner. No hourly bills. No surprise invoices for things every business needs.
Most managed IT providers either (a) bill hourly and surprise you when something breaks, or (b) sell custom enterprise solutions you don't need. Smart IT is the productized middle: a fixed package built on the same Microsoft 365 stack you'd buy anyway, delivered through automation, with one bill and one accountable partner.
Per-user plan fee plus a platform fee that scales with your team size. Microsoft 365 licences bundled at NCE list — never marked up. No hourly bills, no surprise add-ons for things every business needs, no scope creep into the recurring revenue you've already paid for. What's in the price is in the price.
Tenant baseline, identity policies, security posture, and backup configuration deployed via code. The same hardened defaults run across every customer environment. Drift detected daily. We don't reinvent the wheel for your business; we apply a wheel that already works — and improve it for everyone at once.
We do Microsoft 365, Microsoft Entra, Microsoft Intune, Microsoft Defender, Microsoft Azure. We don't pretend to be experts at every SaaS platform you use — we manage identity integration into them, but we don't replace the vendors that own those products.
If you've worked with a generic managed service provider before, the contrast will be familiar.
Each tier maps to a recognisable customer profile. If yours isn't on this list, Smart IT is probably the wrong answer — and we'll say so plainly.
Stating this up front saves both of us time. If any of these describe your need, we're not the right fit — tell us briefly via the intake form and we can usually recommend a provider who is.
Every plan includes Microsoft 365 licences, the Smart IT operating layer, security baseline, backup, and managed support. The difference between tiers is the depth of the security posture, the response speed, and the strategic engagement model. Pricing is published. We don't negotiate it.
The always-on operations layer behind every plan: tenant management, security monitoring, vendor coordination, drift detection, monthly reporting. The platform fee reflects operational complexity, which scales with team size — not linearly with seats.
A 50-person company on Smart IT Essential, annual term — full all-in monthly cost including Microsoft licences (bundled at NCE list, no markup):
| Smart IT Essential · 50 users × $90 | $4,500 / mo |
| Microsoft 365 Business Premium · 50 × $22 (bundled at NCE list) | $1,100 / mo |
| Smart IT Platform fee · Standard band (10–49 users) | $475 / mo |
| Monthly recurring total | $6,075 / mo |
Plus a one-time onboarding fee of $5,000 (Tier S, 10–49 users), paid 40% at contract signature, 40% at cutover gate, 20% at hypercare exit. First charge at signup: $2,000 onboarding + $6,075 first month + $6,075 next month pre-bill = $14,150. All-in approximately $122 per user per month. That's the cost of productized Microsoft IT done well — including everything above.
No hidden fees. No "let's discuss" pricing for things that should be obvious. Every plan includes the operations baseline below; add-ons are listed transparently; out-of-scope items are explicitly named so you don't waste a sales conversation discovering them.
| + Microsoft Teams Phone — calling plan & PSTN integration | $15 / user / mo |
| + Microsoft 365 Copilot — licences + change management | $30 / user / mo |
| + Azure Virtual Desktop — cloud workstations (Light/Medium) | from $100 / user / mo |
| + Premium SLA upgrade (Essential / Professional) | $35 / user / mo |
| + Security awareness training — phishing sim + e-learning | $5 / user / mo |
| + Hardware lease & procurement — laptops, mobiles | sales-led scoping |
| + Onboarding & migration — tiered by team size | $2,000–$25,000+ one-time |
| + Mailbox / SharePoint / tenant migration projects | scoped per project |
Full add-on catalog and detailed pricing available in the order form.
Smart IT is deliberately narrow. Your other vendors stay your other vendors. If a customer-success conversation reveals one of these as a need, we'll tell you up front rather than scope-creep into a relationship that doesn't fit.
Most managed IT providers price by labour — bill an engineer's hours, add a margin. That model rewards complexity and punishes efficiency. The more time we spend on you, the more we earn. We rejected that model.
Smart IT is priced as a product. We invest in automation, baselines, and platform engineering so operating your environment requires fewer human hours — and we share that efficiency with you through predictable subscription pricing rather than capturing it as service margin on hourly bills.
Our pricing reflects real cost: Microsoft licences (passed through, not marked up), our platform tooling, the engineering time it takes to operate your environment to enterprise-grade standards, and the margin we need to keep investing in the platform that makes this possible.
If you're shopping primarily on monthly per-user cost, Smart IT will lose that comparison every time. There are providers who price lower and deliver less productized service — we can recommend them. If you're looking for IT that works the way infrastructure should, with engineering discipline, transparent operations, and predictable cost, we'd like to talk.
— Michael Kamber, Founder
From signature to operational steady-state in 4–10 weeks, depending on team size and migration complexity. After that, the same productized rigour every month.
Tenant baseline deployed via automation. Identity, devices, security policies, backup configured. Data migration from legacy systems. Hypercare period through cutover. Defined acceptance moment, not a fuzzy "we're live now."
Patches, security monitoring, ticket handling, monthly operational report. Microsoft escalations and vendor coordination handled silently. Your team interacts with us when they need help; otherwise the platform runs itself.
Service review, capacity planning, Microsoft roadmap impact briefings, growth recommendations. Strategic input as your business changes — included at Professional and Enterprise tiers, available as an add-on otherwise.
If a question matters enough to come up in your first sales call, it should be answered on the pricing page. These are the ones that actually move conversations.
Hourly billing creates the wrong incentives on both sides. As a customer, you avoid asking for help because every interaction has a meter. As a provider, the typical MSP makes more money when more things break — which is the opposite of what you want from your IT partner.
Productized monthly pricing aligns the incentives. We make more money when our automation works and your environment runs smoothly. You ask for help freely, knowing the cost is already covered.
You upgrade. Plan tier changes happen any time, prorated. The platform fee band also adjusts as your headcount grows — Standard (10–49 users) → Scale (50–149) → Enterprise (150–299) → Enterprise+ (300+).
Above 500 users, Smart IT's productized structure isn't the right fit anymore — at that size you typically need an internal IT lead with vendor coordination underneath them, not a managed-service partner. We'll tell you when we think you've outgrown us, before you outgrow us.
Yes, with a delegation step. We become your CSP (Cloud Solution Provider) partner for ongoing licence management, but if you have a multi-year prepaid arrangement directly with Microsoft we can usually work alongside that until it expires.
The cleanest path is moving licences under our CSP partnership at the start of the engagement — that gives us the operational integration we need to deliver the service properly. Either way, Microsoft licences are bundled in your plan fee at NCE list pricing — never marked up.
Microsoft 365 licences are included in your Smart IT plan fee at NCE list pricing — exactly the price you'd see if you bought directly from Microsoft. Smart IT earns a small partner margin from Microsoft as part of their CSP program; that margin is between us and Microsoft, not between us and you. Your invoice shows the bundled total, and the licences are itemised at NCE list for transparency.
If Microsoft changes NCE pricing, we pass it through at your contract renewal date with 60 days' notice — no markup added. The Smart IT plan fee ($50, $90, $140, or $250 per user) is what you pay us for the management work. That's the line where our economics live.
No. Published pricing is what we charge. We don't size pricing to leave room for negotiation, so there isn't room for negotiation. If a specific tier doesn't fit your value math, the answer is usually a different tier rather than a discount.
Multi-year terms (3-year, 5-year) are available with the same locked pricing for customers wanting maximum stability. We don't discount for length, but we do guarantee no price increases over the term.
The Microsoft licence (Business Premium → E3+E5 Security at Professional → full E5 at Enterprise), the depth of the security posture (Defender for Business → Defender for Identity and Cloud Apps → Defender XDR full stack), the support model (Mon–Fri business hours → Mon–Sat extended → 24×7 with 30-min P1 for security incidents), and the strategic engagement (no scheduled review at Essential → quarterly at Professional → monthly review + quarterly executive briefing at Enterprise).
Starter ($50) is for 1–9 user companies on Business Standard with light delivery. Essential ($90) is the productized baseline for 10–80 user companies. Professional ($140) adds real enterprise security capability (Defender for Identity, full Purview) for 50–150 user companies. Enterprise ($250) is for regulated, IP-heavy, or governance-driven environments at 100–500 users. We'll help you self-qualify in a 30-minute call.
No. Quantum Dynamics LLC is California-based, but Smart IT operates across the United States. The Microsoft 365 stack we anchor on is geography-neutral; what matters operationally is the customer's tenant region (which can be anywhere Microsoft offers it).
For European or international customers, the engagement involves additional considerations (GDPR data processing, cross-border tax) but is feasible. We have specific provisions in our master services agreement for both California-resident customers and EU customers.
Three paths. (1) If it's an add-on we list on this page (Teams Phone, Copilot, AVD, hardware leases), we add it transparently to your monthly bill. (2) If it's a project (custom migration, Power BI deployment, Sentinel rollout), we scope it as a one-time engagement with its own statement of work. (3) If it's outside our scope entirely (custom app development, line-of-business app architecture), we tell you up front and recommend a partner — we don't pretend to do things we don't do.
Typically 4–6 weeks for Essential customers (≤49 users), 6–10 weeks for Professional and Enterprise. Migrations of email and SharePoint data add time depending on volume. We use a productized onboarding sequence — kickoff, discovery, tenant baseline deployment, identity and policy cutover, endpoint enrolment, data migration, hypercare period, formal acceptance — so you know what's happening at every stage.
It means your tenant baseline (Conditional Access policies, Intune compliance rules, Defender configuration, backup setup) is deployed via code, not by an engineer clicking through Microsoft admin centers. The same hardened defaults run across every customer. When Microsoft adds a new feature or we improve a policy, the change rolls out to every customer environment we manage — not just the ones we happen to touch that month.
For you, this means consistency, fewer "we forgot to enable that on your tenant" moments, and lower delivery cost — which is part of how we keep the price predictable.
Starter is monthly with a 3-month minimum, then cancel-anytime. Essential, Professional, and Enterprise are 12-month annual commitments by default. Monthly term is available on Essential at +20% premium. Multi-year terms (3-year, 5-year) are available with locked pricing for the full term — no discount for length, but no price increases either.
After the initial term, the agreement renews annually unless either party gives 60 days' written notice of non-renewal. Either party can terminate for convenience with 90 days' notice during the term, subject to outstanding fees and any in-flight Microsoft NCE licence commitments. We provide up to 90 days of transition assistance — including a tenant runbook handover so your next provider (or in-house team) can pick up where we left off.
A 20-minute discovery call covers your team size, current Microsoft setup, security posture needs, and timeline. We'll tell you which plan tier fits — or be honest if Smart IT isn't the right answer for you.
No sales-deck reveal, no follow-up email sequence, no calendar bombing. If we're a fit, we'll send a quote within 48 hours.